By definition, this is the medical document to transfer services from a primary care setting (GP surgeries like here) to a secondary care setting (hospitals) e.g. dermatology, cardiology.

If a patient calls up requesting a referral, they must first speak to a clinician. Book them in to speak to one via Klinik. In general, most queries to do with referrals get dealt with through the secretaries team. If the patient is chasing up a referral, there are numbers for them to go ahead and do this themselves – CHASING REFERRALS & ACKNOWLEDGEMENT TIMES – WellBN